To get a refund you need to follow the link www.qtickets.ru/refund, enter the order number and the email address that was specified during the purchase in the relevant fields, and then follow the instructions. After the refund is confirmed, the order (or the tickets selected for the refund) will be automatically canceled, the funds will be returned to the current account of the bank card with which the order was paid for.
If this service is not available, please contact the Official Call Centre at callcenter@rosgonki.ru.
Detailed information on the ticket refund rules is provided in the Offer.